| CODE | CLS5110 | ||||||
| TITLE | Service Provision for Different Client Groups | ||||||
| UM LEVEL | 05 - Postgraduate Modular Diploma or Degree Course | ||||||
| MQF LEVEL | 7 | ||||||
| ECTS CREDITS | 4 | ||||||
| DEPARTMENT | Centre for Labour Studies | ||||||
| DESCRIPTION | This study-unit examines the design and delivery of equitable, responsive career guidance services for diverse client populations in Malta's evolving labour market. Students explore how intersecting identities, socio-economic factors, and systemic barriers shape career development needs and service requirements. A range of client groups are discussed during this unit, including: - Migrants and refugees (EU/non-EU nationals, refugees, asylum seekers) - Inactive individuals returning to work (including women, single parents, carers) - Youth (NEETs, early school leavers, first-time job seekers) - Low-skilled workers facing automation and sector decline - Individuals with disabilities and mental health challenges - Neurodivergent populations - Gig economy and platform workers - Mid-career transitioners and career changers - Older workers (50+) and pre-retirement workers - Self-employed workers, entrepreneurs and business owners Study-unit Aims: Successful strategies in lifelong career guidance service provision usually entail a highly individualised targeted approach which is tailored according to the client's specific needs. The unit focuses on imparting knowledge and enhancing the student's awareness on the needs, expectations, career-related issues and concerns faced by specific groups of clients. Another main aim is to appreciate that service provision for different groups might necessitate collaboration with other professionals and entities in order to respond more effectively to client needs. Learning Outcomes: 1. Knowledge & Understanding: By the end of the study-unit the student will be able to: - Analyse how intersecting social identities (gender, ethnicity, disability, age, socio-economic status) shape career development experiences and service needs; - Evaluate contemporary service delivery models including tiered approaches, digital platforms, hybrid delivery, and community-based interventions; - Define the major elements of a personalised and diversified service; - Identify the heterogeneous profile of service users; - Identify multi-disciplinary practitioners in service provision (including non-professionals, paraprofessionals and linked professionals); - Evaluate the contribution of different entities to formal and informal career information, advice and guidance (Role of PES, Unions, community-based organisations and other social partners). 2. Skills: By the end of the study-unit the student will be able to: - Conduct needs assessments for diverse client populations using both quantitative and qualitative approaches; - Design tailored interventions that respond to specific career development challenges faced by different groups; - Establish links with entities offering formal and informal career information, advice and guidance; - Build collaborative partnerships across sectors to create service pathways. Main Text/s and any supplementary readings: A set of research papers and other readings will be distributed. |
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| STUDY-UNIT TYPE | Lecture | ||||||
| METHOD OF ASSESSMENT |
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| LECTURER/S | Christine Garzia |
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The University makes every effort to ensure that the published Courses Plans, Programmes of Study and Study-Unit information are complete and up-to-date at the time of publication. The University reserves the right to make changes in case errors are detected after publication.
The availability of optional units may be subject to timetabling constraints. Units not attracting a sufficient number of registrations may be withdrawn without notice. It should be noted that all the information in the description above applies to study-units available during the academic year 2025/6. It may be subject to change in subsequent years. |
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