| CODE | IAL1015 | ||||||||||||
| TITLE | Mediation and Conflict Resolution Techniques | ||||||||||||
| UM LEVEL | 01 - Year 1 in Modular Undergraduate Course | ||||||||||||
| MQF LEVEL | 5 | ||||||||||||
| ECTS CREDITS | 4 | ||||||||||||
| DEPARTMENT | Inclusion and Access to Learning | ||||||||||||
| DESCRIPTION | The study-unit will provide students the opportunity to learn about the nature of conflict and analyse different causes of conflict that may arise in the work of cultural mediation. Conflict theories will be explored, as well as conflict resolution strategies, including the role of empathy, active listening, and advocacy. Students will explore contextualised examples involving difficulties that people coming from other countries may find when they arrive and live in Malta. These examples will relate to different sectors where cultural mediators will be working, including the education, employment, health and social services sectors. Students will be trained in appreciating their own personal characteristics and backgrounds, on how to use them to their advantage, and how to recognise that these may at times become barriers to cultural mediation. Study-Unit Aims: This study-unit aims to help students acquire conflict resolution knowledge and skills, in order to support them in becoming more competent in resolving cross cultural conflicts in the various services where they will be working. Learning Outcomes: 1. Knowledge & Understanding: By the end of the study-unit the student will be able to: - Define the nature and role of conflict in given scenarios; - Describe conflict resolution techniques and apply them to conflict situations; - Identify personal resources and limitations and describe their role in conflict resolution. 2. Skills: By the end of the study-unit the student will be able to: - Demonstrate the use of conflict resolution techniques through role play; - Design a short and long term conflict resolution plan for a given scenario; - Critically analyse conflict scenarios and discuss diverse approaches. Main Text/s and any supplementary readings: Main Texts: - Avruch, K. (1998). Culture and conflict resolution. Washington,D.C.: United States Institute of Peace Press. - Baruch Bush, R.A. & Folger, J.P. (2004). The promise of mediation: The transformative approach to conflict (2nd ed.). San Francisco : Jossey-Bass Publishers. - Kruk, Edward (1997). Mediation and conflict resolution in social work and the human services. Chicago: Nelson Hall. Supplementary Readings: - Mayer, Bernard. (2000). The dynamics of conflict resolution: A practitioner's guide. San Francisco: Jossey-Bass Publishers - Moore, C.W. (2014). The mediation process: Practical strategies for resolving conflict. San Francisco: Jossey-Bass Publishers. |
||||||||||||
| STUDY-UNIT TYPE | Lecture and Independent Study | ||||||||||||
| METHOD OF ASSESSMENT |
|
||||||||||||
| LECTURER/S | |||||||||||||
|
The University makes every effort to ensure that the published Courses Plans, Programmes of Study and Study-Unit information are complete and up-to-date at the time of publication. The University reserves the right to make changes in case errors are detected after publication.
The availability of optional units may be subject to timetabling constraints. Units not attracting a sufficient number of registrations may be withdrawn without notice. It should be noted that all the information in the description above applies to study-units available during the academic year 2025/6. It may be subject to change in subsequent years. |
|||||||||||||