Counselling Privacy Policy | Terminalfour Forms

Counselling Client Agreement form

Name*
First Last
ID Card number*
Please enter a valid Maltese ID number, a passport number, or a student number.
Email*
Please enter a valid email address, otherwise, we will not be able to reach out to you with further information. You will also receive a copy of this form at this email address.
1. Introduction
1.1 This Agreement covers dedicated interventions, thereby referred to as 鈥渟ession/s,鈥� held at the University of Malta/Junior College Counselling Unit, and applies to the professional and the client.

1.2 Our service is available free of charge to members of staff and registered students of the University of Malta. When a student or member of staff resigns or graduates (if applicable), they are no longer eligible for our services. However, one such client can be given 2 sessions to explore all possibilities available to find a way forward.

2. Online Confidentiality
The Health and Wellness Centre at the University of Malta, including the Counselling 福利在线免费 Unit, is offering services by means of online conferencing and other digital methods, in addition to traditional in-person interventions. By using our services, online-only or hybrid, clients hereby agree with and commit to the following:

2.1. Participation in online sessions/interventions with my counselling services professional according to the client鈥檚 needs.

2.2. Maintaining all information disclosed within such online contexts confidential.

2.3. Not recording or sharing any of the content from online sessions carried out with any member of the Counselling 福利在线免费 Unit staff.

The counselling services unit staff conducting the session online will not record any content of the online sessions carried out.
Disclaimer for Online Confidentiality*
- I have read, understood, and agree to the contents of this page.

3. Responsibilities of the Professional
3.1 The professionals commit themselves to ensuring confidentiality at all times, including during online interventions. No information is disclosed unless the client requests it or gives permission, or when a person is in serious danger. In exceptional circumstances, the above might not apply since the professional might be legally required to disclose information.

3.2 The professionals are expected to adhere to the ethical code of their respective professions.

3.3 Professionals work to ensure the client鈥檚 wellbeing and avoidance of harm. Moreover, they do not discriminate on any grounds, including age, race, gender, religion, sexual orientation, political affiliation, disability.

3.4 Professionals are required to attend regular supervision as part of their profession; however, no information that can identify their client will be presented.

3.5 Professionals will also try their utmost to be punctual and to inform the client at least 24 hours before (when possible) if there is the need to cancel or reschedule a session.
Disclaimer for the Responsibilities of the Professional*
- I have read, understood, and agree to the contents of this page.

4. Responsibilities of the Counselling Unit
4.1 Short-term services are offered to clients. These consist of a maximum of 15 therapy/social work sessions. In exceptional circumstances, this is negotiable.

4.2 An absence of two (2) months from contact with the Counselling Unit is considered as a termination.

4.3 All professionals at the Counselling Unit, including the Intake Officer, are bound by confidentiality.

4.4 Client data is kept and stored according to our Data Retention Policy, available here.

4.5 If the client needs to be contacted, every effort will be made to do so without breaching confidentiality.

4.6 Clients will be referred to other services, when the services requested do not fall under the remit of the Counselling Unit, and/or when long-term interventions are required.

4.7 Clients can request to change their current professional, preferably after discussing it with them. Alternatively, this can be discussed with the intake officer.

4.8 Policy documents are available online and can be made available upon request.

4.9 The Counselling Unit may issue supporting documents to current clients who have made reasonable use of the service prior to their request. It reserves the right to terminate this agreement if the professional deems that sessions are being used for purposes other than therapeutic.
Disclaimer for the Responsibilities of the Counselling Unit*
- I have read, understood, and agree to the contents of this page.

5. Responsibilities of the Client
5.1 The term client signifies anyone who attended the first session, be it an intake session, an urgent consultation, or another type of intervention; excluding group and staff training sessions.

5.2 The client is asked to respect the anonymity of other clients at the Unit.

5.3 The client is expected to be punctual for sessions. If the client is 15 minutes late, the session might be shortened or cancelled.

5.4 The client is to inform the Unit at least 24 hours before if a session needs to be cancelled or rescheduled. If a session is missed without a 24-hour notice, that session is deducted from the maximum of 15 sessions allocated.

5.5 Appointments are the client鈥檚 responsibility. This includes diarising and remembering them.

5.6 Two (2) no shows and/or three (3) sessions rescheduled by the client will result in termination of this agreement. Termination means that availability for the respective intervention would be after a year.

5.7 Sessions are to be used solely for health and wellbeing purposes. Counselling 福利在线免费 are not to be used for court purposes. If the respective professional becomes aware that a client intends to use the services for purposes other than health and wellbeing, the professional reserves the right to terminate services.

5.8 The client is to be sober and not under the influence of any substance for the session.

5.9 Any aggressive, threatening or violent behaviour will not be tolerated. This may lead to the termination of this Agreement.

5.10 If the client feels the need to complain about the services, they are asked to follow the informal and/or formal complaints procedures.

5.11 When the client intends to stop accessing the service, or if the client is no longer part of the University of Malta, they are to inform the Counselling unit so that a way forward can be determined and interventions can be terminated.

These sessions are being provided in the Maltese territory and are subject to the Laws of Malta.
Disclaimer for Responsibilities of the Client*
- I have read, understood and accept this Agreement, and any future versions thereof.
- I confirm that I have read and consent to the Counselling 福利在线免费 Unit's Data Privacy Policy, and to the University of Malta's Privacy Policy. I am aware that I can withdraw my consent at any time by contacting the Counselling 福利在线免费 Unit.
- I confirm that I filled this online form myself; and I agree that my response to this online form will be considered by the counselling unit as a valid alternative to an online signature.

福利在线免费

Counselling Client Agreement form