Using technology and gamification as a means of enhancing users’ experience at cultural heritage sites

Abstract

Technology is an application of science that aims to develop and create innovations that improve human society. This process has been ongoing for centuries ever since human progression started with the invention of the first tools. In today’s world, with the advanced pace of technological innovations, we may not be taking advantage of all the usefulness that these innovations can offer. In the digital age of big data, information is always present at the user’s fingertips. How can old practices and traditional dissemination of information, such as, that used by most museums and cultural heritage sites keep up? In this chapter, we explore several emerging technologies, such as AI, AR, VR and mobile technologies as well as the use of gamification that can serve as aids in presenting cultural heritage information to younger generations in ways that are more appealing to them. Combining gamification with emerging technologies can represent an effective way of increasing visitors’ interest and engagement at cultural heritage sites by providing a user-centred experience that is more playful and enjoyable.