A mid-term appraisal of communication as a strategic objective of the Malta police transformation strategy 2020–2025

Abstract

This dissertation investigates the communication capabilities of the Malta Police Force following the publication of the Transformation Strategy 2020-2025. The study employs a mixed method approach, involving interviews with various stakeholders to assess their perceptions of Police operations and the effectiveness of communication with the public. The interviews examine internal and external communication practices, highlighting instances of gatekeeping caused by perceived third-party intrusions. Additionally, a quantitative analysis of the Police’s social media content from 2022 and 2023 was conducted to identify the types of information disseminated to the public. The findings from these methods were compared and contrasted, leading to strategic recommendations utilising the PEST Framework. The outcome is a comprehensive assessment of the mid-term progress of the Transformation Strategy with a focus on communication.