has recently coauthored a timely contribution that raises awareness on the significance of service ethics in today's information-driven era.
The peer-reviewed article was accepted for publication through The Service Industries Journal (Journal Citation Indicator: 2 and Cite Score: 19). It advances novel implications and identifies future research avenues. An abstract of this timely article is available here:
Few researchers sought to identify the most popular themes of study that promote ethical leadership in service organisations. This paper addresses this knowledge gap in the academic literature. Its research objectives are threefold:
- First, it identifies and extracts high impact articles on service ethics published in the last 5 years;
- Second, it presents the results from a thematic analysis, to shed light on research paradigms and areas of study focused on this topic;
- Third, it advances theoretical and practical implications.
In sum, this article raises awareness on ethical and social responsibilities of service organizations in an age where they are utilising disruptive technologies, including artificial intelligence (AI), big data and analytics, as well as with sharing economy platforms, among others. The findings indicate that they are expected to conduct sustainability accounting, reporting and assurance of their environmental, social and governance (ESG) performance, to prove their legitimacy with stakeholders, among other responsibilities.
The full paper can be accessed .
