As in previous years, MCAO maintained two-way communication both internally at UM and externally, spearheading a client-centred approach.
For the period 1 October 2024 to 30 September 2025, the email communication via info@um.edu.mt (approximate numbers following a manual check), was as follows:
In all there were 30,707 conversations, mainly queries related to local/international admissions; scholarships and internships; fees; visas; Erasmus and international projects; career advisory; vacancies' postings; accommodation; and MATSEC; Faculty/Institute/Centre/School enquires; lost and found items, from Governmental entities and other internal Offices (including the Junior College, Conference Unit) and generic emails. This amount includes any mailshots received.
A broad breakdown of the requests received shows that there were:
115 requests related to campus tours
9,739 New submission form request information - queries related to admissions which came in through the online form on our portal and third parties
The calls on the General UM number 2340 2340 received at the Administration Reception Desk and the Interactive Voice Response (IVR) were as follows:
2340 English IVR
0 - operator - 2655
1 - Admissions - 3423
2- MATSEC - 414
3 - IT 福利在线免费 - 214
4 - Library - 54
5 - Health and Wellness - 94
2340 Maltese IVR
0 - operator - 3162
1 - Admissions - 2165
2 - MATSEC - 753
3 - IT 福利在线免费 - 232
4 - Library - 68
5 - Health and Wellness - 79
2340 Admissions IVR EN
0 - operator - 372
1 - Local Admissions and Records Office - 2233
2 - For applicants holding overseas qualifications - 1167
3 - Student Advisory 福利在线免费 - 731
4 - Stipends - 26
5 - Course fees and payments - 126
2340 Admissions IVR MT (data included from August 2025)
0 - operator - 22
1 - Local Admissions and Records Office - 677
2 - For applicants holding overseas qualifications - 15
3 - Student Advisory 福利在线免费 - 45
4 - Stipends - 3
5 - Course fees and payments - 7